Customer operations and back-office teams for UAE and GCC businesses, delivered in the Philippines and governed from Dubai. You get lower costs, one contract and someone local who answers for the results.
Pilots typically start from 30 seats. Smaller requirement? Book a scoping call and we'll tell you honestly whether we're the right fit.
Hire a full team or a single function. We set it up, manage it from Dubai and report on it every month. Each role is priced separately, so you only pay for what each position needs.
Voice, chat and email support for your customers, with supervision and quality monitoring built in.
The admin and finance work that keeps your business running, done to your processes.
A scoping call to agree the roles, volumes, hours and service levels. You get a written proposal with per-role pricing.
Start with a small team, typically from 30 seats, and judge the quality against agreed targets.
Grow to full size once the pilot hits its targets. Most programmes run around 100 seats.
Monthly performance and quality reports from your account lead in Dubai.
Outsourcing goes wrong when nobody owns quality. Here is how we own it.
This is an example of the layout only. Your report uses the targets in your contract.
Engagements below were led by our founder in previous roles, before AMElleventh was formed. They're shown without client names to protect confidentiality.
The brief: build the operations, compliance and governance needed for Central Bank approval, starting from nothing.
Dual licence (SVF + RPSCS) approved. Zero audit findings over four years, 180+ written procedures and 10,000+ customers.
The brief: set up delivery, governance and commercial controls in three countries at the same time.
Managed-services company founded in the Philippines and a 50-person development team governed in India, with full P&L accountability.
The brief: structure a BPO investment across two countries, with compliant local ownership and a UAE base.
PHP 53M investment framework with SEC-compliant shareholding and a two-entity operating model.
The brief: design the licensing route, business model and rollout plan for a licensed payments network.
USD 5.3M programme design and a 36-month roadmap, ready for investors.
“Outsourcing should feel like your own team, only easier to run.”
I've worked the BPO floor in the Philippines and run bank operations in the UAE. I built AMElleventh so GCC businesses get Philippine talent with someone local who answers for the results.
— Melfer Elizaga, FounderService delivery, quality control and team leadership.
MIS, analytics, data governance and performance operations.
Central Bank dual-licensed payments business, built from scratch.
Delivery and governance across three countries.
Philippine delivery with UAE accountability.
Outsourced teams are our main business. These services support clients setting up or growing in the region.
Can't find your answer? Send us a WhatsApp message.
Tell us what you need. We'll reply within one working day to arrange a scoping call.